Frequently Asked Questions:

Can I use my airline miles to pay for my plane ticket?

No, miles are not applicable for group booking.

Can I upgrade my airplane seat?

Yes, once you have registered and paid your initial deposit for the tour, you can email info@madisontravel.com for your upgrade request. 

What is a single supplement fee?

Passengers that do not have a roommate or prefer not to have one will pay a single supplement fee. The fee amount varies from trip to trip and will appear on your registration form.

Why would I get travel insurance and how?

Travel insurance can cover disruptions to your trip. We recommend Travelex Insurance. Their contact number is 800-228-9792. Please reference location number 05-1070 when calling. A travel insurance brochure will also be mailed once your initial deposit is received. 

How do I get to the registration form for my group?

Under “Find Your Tour,” enter your leader’s name or tour code and click on your tour page when it comes up. The registration form is on that page.

If I am late on my 2nd payment will I be charged 5%?

No, we only charge a late fee on the final balance due date.

What if I have a different departure city than my group?

Once you have registered and paid your initial deposit for the tour, you can send in a request to info@madisontravel.com. 

When will my registration be received?

It takes up to 3 business days for registrations and payments to be processed. 

When will I receive the final details of my trip?

A tour packet is mailed to passengers 2-3 weeks prior to the tour departure.

What if I want to go to one of these destinations but I’m not part of the group going?

We specialize in groups of 10 or more. You would need to put a group together or join the group.

How do I know my online registration is received?

A confirmation email will be sent to the email address you provide on your registration once you submit the form. It takes our team up to 3 business days to process registrations.

How do I make a payment after submitting my registration?

The confirmation email after submission of your registration includes payment links for your convenience. We also have payment pages under “Tour Payments.”